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Shipping & Returns

Shipping

Shipping prices quoted on my website, reflects costs of shipping within the UK only, however, I can ship to most international addresses. 

Please also note that the shipping rates for many items we sell are weight-based, since fused glass can be heavy. Please email me for a cost to ship any of my items abroad on caro@carofusion.co.uk.

I always package my items extremely carefully with bubble wrap, due to their fragile nature.

If you would like to send any items as a gift, I will happily post them directly to the recipient, along with a message of your choice. Please email me to arrange this.

Returns Policy

You may return your item within 30 days of delivery for a full refund if you are in any way unhappy with your purchase. I will also pay the return shipping costs if the return is a result of our error (for example, if you received the wrong colour or item, etc.).

You should expect to receive your refund within four weeks of returning your item, however, you may receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.